Utility Billing & Customer Service

California Arrearage Payment Program (CAPP)

The City of Healdsburg is proud to announce a billing credit has been applied to qualifying customer's utility bills! City utility staff applied for and received California Arrearage Payment Program (CAPP) funds designed to help qualifying utility customers who fell behind on electric and water bills due to the impacts of the COVID-19 pandemic. For more information about CAPP please click here.

Programa de Pagos Atrasados de California (CAPP)

¡La ciudad de Healdsburg se enorgullece en anunciar que se ha aplicado un crédito de facturación a las facturas de servicios públicos de los clientes que califican! El personal de servicios públicos de la ciudad solicitó y recibió fondos del Programa de pagos atrasados de California (CAPP) diseñados para ayudar a los clientes de servicios públicos que calificaron y se atrasaron en las facturas de electricidad y agua debido a los impactos de la pandemia de COVID-19. Para obtener más información sobre CAPP, haga clic aquí.

Caution - We have received recent reports from customers receiving fraudulent solicitation calls for utility payment under threat of disconnect. Prior to providing any payment information, immediately contact the Utility Billing Customer Service line at 707-431-3307 to confirm your account status. Thank you.
This division is responsible for utility billing for electric, water and waste water, and the management of 6,100 resident and business utility customer accounts. The department bills all customers monthly and maintains a payment service counter, a drive-up drop-box in the north end parking lot, as well as online payment.

Utility Billing Policy

On January 21, 2020 City Council adopted a Resolution rescinding Resolution No. 43-99 and approving policies relative to utility billing including delinquent billing, disconnection of services, late charges, credit adjustments for leaks and related policies that follow the Water Shutoff Protection Act.  Copies of the policy are available in the following languages: English, Spanish, Chinese, Korean, Vietnamese and Tagalog.

About Meter Reading

  • Water and electric meters are read monthly.
  • The meter readings are used to generate your monthly utility bill.
  • The meter readings are shown on your monthly utility bill.

Billing Rates