FAQs • Healdsburg, CA • CivicEngage

Will my identity be disclosed if I file a complaint?: First and foremost, if you have a minor complaint involving a neighbor, we would encourage you to talk to them and see if you can settle the matter without initiating an enforcement action. Your relationship with neighbors is an important part of our community. If you file a complaint with our department, we will not release your information without your permission or in response to a court order. Keep in mind that if a violation proceeds to court, or in response to a subpoena, we are obligated to provide all of the information in our investigative report to the attorney representing the defendant.

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Code Enforcement

1. Where can I find an electronic copy of the Healdsburg Municipal Code?: You can find an electronic copy on the Code Publishing website.

2. How do I file a complaint about a problem?: You may call the Healdsburg Police Department at 707-431-3377, 24 hours a day to report a violation. The code enforcement officer will generally return a call within 4 days. The officer is available for a personal consultation on Mondays and Wednesday from 8:30 a.m. to 4 p.m. Please call 707-431-3162 to schedule an appointment. You may also submit a written complaint to the Police Department located at 238 Center Street, Healdsburg CA 95448.

3. Will my identity be disclosed if I file a complaint?: First and foremost, if you have a minor complaint involving a neighbor, we would encourage you to talk to them and see if you can settle the matter without initiating an enforcement action. Your relationship with neighbors is an important part of our community. If you file a complaint with our department, we will not release your information without your permission or in response to a court order. Keep in mind that if a violation proceeds to court, or in response to a subpoena, we are obligated to provide all of the information in our investigative report to the attorney representing the defendant.

4. What if I want to remain anonymous?: We will accept anonymous complaints, but our ability to investigate them may be limited. Legal protections for all parties must be observed and we cannot act on complaints that do not contain sufficient verifiable facts. We will also not be able to update you on the results of our investigation and findings.

5. Who is responsible for code violations on private property?: Property ownership comes with rewards and risks. Ultimately, a property owner has the final say over the use of their property by tenants and other parties. The property owner is an integral part of solving most issues. They are also legally responsible for code violations that occur on their property.