The Healdsburg Police Department is now offering Text to 9-1-1 for our residents who are deaf, hard of hearing, have a speech disability, or who cannot safely call 9-1-1 in a dangerous situation. Dialing 9-1-1 in an emergency is still the preferred way to request help, and the public is reminded to “Call if you can, text if you can’t.” For most people, sending a text to 9-1-1 will not replace making a phone call.
Currently, the text service is only available in English, but other language solutions are being developed. Similarly, the system cannot receive photos and videos at this time. Tips on texting 9-1-1 in an emergency:
- Include clear information about the location (including city) of the emergency with the type of help needed (police, fire, or medical).
- Be prepared to answer questions and follow instructions from the dispatcher.
- Keep your text messages brief and easily understood. Do not use abbreviations, emojis, or slang.
- Stay on the line until the dispatcher closes the dialog.
- You cannot include 9-1-1 in a group text or while roaming.
- Don’t forget to silence your phone if you don’t want to be heard.
- Do not text and drive.
Text to 9-1-1 does have limitations. It only works in cities that provide the service and unlike a voice call, text messages are NOT real-time communication and are subject to issues such as messages being received out of order or being delayed to carrier limitations and volume. For more information about Text to 9-1-1 in Healdsburg, please contact Sgt. Luis Rodriguez at (707) 431-3164 or firstname.lastname@example.org
Fuels Reduction on Fitch Mountain
Fire Safe Sonoma worked with Fitch Mountain COPE (Citizens Organized to Prepare for Emergencies) to acquire a PG&E grant for fuels reduction along Fitch Mountain Road.
Collaborating agencies to reduce fuels recently on the Fitch Mountain Open Space Preserve include the Northern Sonoma County Fire Fuels Crew, Eric Dicke Road Construction, Sonoma County TPW, Fitch Mountain COPE, Fire Safe Sonoma, PG&E and the residents of Fitch Mountain, along with our own Healdsburg Fire and Community Services departments. Thank you to everyone involved!